She was speaking at the launch of the Customer Service Roadshow in KwaMashu north of Durban.
The roadshow which will also be held at other centres in the municipality is aimed at giving consumers the opportunity to speak to municipal officials and raise any concerns related to their bills.
Gumede says the number of people with outstanding bills in the municipality seems to be increasing.
“We are concerned about our billing system. The communities are here in numbers in bridge city and also we will have another session in Pavilion, and Musgrave. We have set up our computers, and everything is here. Communities must come with their bills so they can be assisted. If you are having any query pertaining the system you come to our information table you will get assisted.”