As SABC News gauges service delivery ahead of the local government elections, many voices of discontent have been found and frustration in some areas and thumbs up in others.

However, service delivery protests are a clear indication that the electorate wants to be heard over basic services. At the heart of these elections is the delivery of basic services.

The United Nations Development Programme has partnered with the IEC through the U Count initiative, to encourage as many voters as possible to go cast their ballots, to ensure that the elections are legitimate, and to improve confidence in electoral democracy

But how should society hold the elected leaders accountable?

Dr Paul Kariuki, Director of the Durban-based Democracy Development Programme, gives more insight: