Eskom says it is intensifying its credit management processes of disconnecting customers who don’t pay for electricity, buy electricity from ghost vendors or have connected to the grid illegally. Customers who illegally reconnect themselves after they’ve been disconnected, are also being targeted.
In Soweto alone, Eskom is owed about R18 billion for electricity.
On Monday, residents embarked on a protest over service delivery challenges including electricity cuts.
Eskom’s Customer Services Senior Manager, Daphney Mokwena says, “In Soweto, we’ve got a history of the customers not allowing us to do our job. Where customers are not paying we disconnect. Hence when our technicians get into the area to do the disconnections, the customers would chase them away. Currently, we are working with other stakeholders to enforce this so that we curb this debt from increasing, this R18-billion.”
