.Do not b racist as broadcasters, because we have our first and proudly SA CEO, who happens to b black. I fly frequently n all the white only complaints r pure racist no truth in them. Shame on u SAssignmemt. Why were no blacks interviewed?

 

Generally-speaking, the level of Customer Service, across the spectrum, is bordering on non-existent. And I believe that the lack of respect, for all-important customers, is counter-productive and one of the main reasons why job-creation is at an all-time low, and unemployment remains at crisis

 

the only reason I still fly SAA is because im patriotic. I pray the agent will tell me theyre full so I wont feel guilty enjoying BA so much!

 

World class CABIN service - if you can overcome the other hurdles such as the Voyager Miles crap and poor service levels before the actual flight.

 

My momz digital camera was stolen from her luggage n they didnt even bother 2 investigate. All they said was tough!

 

If SAA is supposed to "carry our flag into the world", what message will it send about our country?

 

Found cabin staff very rude International flights. I needed help with stowing bag. Stewardes said she wasnt my maid I am not tall a male passenger helped.

 

I want Spec Ass to phone the call centres of big companies like Sanlam in CT , Compensation Fund in Pretoria, Estate Agents Affairs Board in JHB, and others and see the absolute frustration we customers have with these centres to get service over the telephone.

 

How can a CEO say customer service is a concept that some of our employees havent ben able to grasp yet - although demanding 1st world pay and conditions? Ex frequent flyer

S.A.A. report stunned us... As ALL your Programs DO! We sincerely feel your Programs should be repeated on Channel 47 too! We admire and salute your Journalists, Camera Men and Investigators!