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Home Affairs Minister Malusi Gigaba paid a surprise visit to the Randburg office on Saturday.
This after a video was posted on social media earlier this week showing a Home Affairs official processing a passport while she was paying attention to her phone.
The department has confirmed that the official is stationed at the Beitbridge Port of Entry. The department says its policy prohibits office employees from using cellular phones while on duty.
It’s believed that the official will now be subjected to an internal disciplinary process.
The official’s bosses are also facing disciplinary measures.
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