'Govt aware of service delivery shortfalls'

Government hopes the programme will prevent illegal protests about poor service delivery

Public Service and Administration Minister Geraldine Fraser-Moleketi says government is aware of frustrations among communities because of lack of information on service delivery. Yesterday her department launched an initiative to educate citizens on their socio-economic rights to enable them to better access services from government.

The Know Your Rights programme is to be rolled-out through national and provincial departments and with the assistance of community development workers. The manual details the services that citizens are entitled to and where they can go if public servants are not performing.

Government is also hoping the programme will prevent illegal protests about poor service delivery.