Questions and Answers for MATRIC RESULTS Release on

NEWBREAK 082 152 December 2007

Q: Why are my results not available on the line?

A: There could be a number of reasons for this:

• The results have not yet been released. The release dates are 29 December for the Western Cape and 28 December for all other provinces.
• Your results may not have been release to the media for a number of reasons:

a)         Entering less than 6 subjects

b)         One or more question paper outstanding due to late grade changes, paper/s not marked, CASS, oral or practical marks not submitted, etc.

c)         A suspected irregularity

d)         A late entry on an immigrant who has not reached the deadlines and/or requirements laid out by the Department

e)                  May not have achieved a pass at the time of publication.

f)                    A possible technical error.

Q: I pre-registered to receive my results via SMS and I have not yet received my results

A: All available results will be sent out on within 4 hours of the release time. If your results are not available, you will receive an SMS within 8 hours of the results being released informing you of this. (See Question above for possible reasons.)

Q: I got a message saying “we are experiencing technical difficulties”

A: This can happen due to pressure on the services. We can take your exam and/or ID number and mobile number and SMS your results to you.

Q: My exam number has a letter (A,B,C etc) in front of it. How do I enter this?

A: You can use your exam number without that letter and receive your results.

Q: Not all of my subject played on the line. I did not get the correct subjects

A: Marketel is dependant on SITA for the release of results and you may on have received subjects in which you received distinctions or merits. We can take your exam and/or ID number and mobile number and SMS your results to you.

Further help:

technical@marketel.co.za for the forwarding of all requests from call centres & helpdesks.

082 234 4080 for other enquiries